Yes, all of our baskets are carefully handcrafted by skilled artisans. They use weaving techniques passed down through generations to create each individual piece. Due to the handmade nature of our products, some items may have slight variations in shape, size and texture, giving them an extra touch of uniqueness and charm.

Our products are named after the many beautiful islands, towns, cities in the Philippines.

We are committed to using only natural raw materials for our products. However, on certain occasions, we may need to incorporate chemical products due to the nature of the fiber when creating a finished product. Some softer fibers like raffia or seagrass may require reinforcement with metals to give shape and ensure the product's durability.

Our baskets are built to endure. To keep them in their best condition, we recommend gently wiping them with a damp cloth or brush to remove dust and dirt. Avoid exposing them to excessive moisture or direct sunlight to preserve their quality.

We typically restock most sold-out items during our 3-4 annual shipments, particularly our bestsellers. If you'd like updates on product availability, please don't hesitate to reach out to us.

Unfortunately, we do not have a physical store; we exclusively operate online. However, we regularly host pop-up events and collaborate with concept stores in and around Berlin, with plans to expand throughout Germany.

While we don't rule out the possibility of customization, it is typically feasible for larger quantities. If you have any specific ideas in mind, please feel free to reach out. We would be delighted to hear from you.

Shipping within Germany is complimentary for orders over €89. For orders below this amount, we charge a fixed shipping cost of €5.49. The same applies to shipping within other EU countries: it's free for orders over €119, and a fixed shipping cost of €16,49 is applied for orders below that threshold.

We do not currently ship to the UK and Switzerland.

Orders are typically shipped within 2-3 business days. Once your order has been processed, you will receive an email with your DHL shipment tracking information and an invoice for your order.

For deliveries within Germany, the estimated delivery time is approximately 2 to 3 working days from the date of purchase. Shipping to the rest of the EU generally takes about 5 to 7 working days.

You can return your order within 14 days for a refund of the purchase amount. Any shipping costs paid (unless the order had free shipping) will be deducted. The refund will be processed to your original payment method.

Absolutely! Please contact us via sienna@7000-islands.de and share, how you like to sell our products.